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Subscription

This section contains key terminology as well as guidelines on how customers buy an Autodesk plan to access and manage software via subscription as a user. It also lists terms associated with retired benefits that may still exist in published content but will be removed in the future. For questions about subscription, contact BMPmarcomm@autodesk.com.

General usage guidelines

The following guidelines apply to all entries unless otherwise noted:

  • All terms should be localized.
  • If a term is displayed as capitalized, it’s a proper noun and should always be capitalized.
  • If a term is displayed as lower case, it should be lower case unless it’s used at the beginning of a sentence.
  • If a term is displayed with a hyphen, it should always be hyphenated. Do not hyphenate other terms.

Table of contents

Plans

These are the most commonly used terms associated with Autodesk plans.

access options

Access options are how users access products and are charged for usage through subscription. Customers can choose from two subscription access options:

  • flex access. A product is accessed by unlimited users for a term (annual, 3-year) at a daily token rate that’s based on the product they’re using. For example, a customer uses AutoCAD for one day and it costs their company six tokens. Flex access was previously referred to as Token Flex, pay-per-use, or PPU.

  • single-user access. A product is accessed by an individual user for a term (monthly, annual, 3-year) at a flat rate. For example, a customer subscribes to AutoCAD for one year and it costs their company $1,690.

Single-user access is our most popular access option. When you say subscription without a modifier, it’s assumed to be single-user access. Be sure to use single-user access if you need to differentiate from a retired access type (such as multi-user access).

My company has 45 users on the Autodesk [Standard, Premium, or Enterprise] plan. On this plan, we buy 10 AutoCAD subscriptions, 15 Revit subscriptions, and 20 Architecture, Engineering & Construction Collection subscriptions, all with single-user access. We assign 10 users to AutoCAD, 15 users to Revit, and 20 users to the AEC Collection.

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plan

A plan is the level of service and features that customers choose for all their product subscriptions and users, based on the needs of their organization. Customers can choose from:

  • Standard plan. For individuals and smaller teams. Benefits included with all product subscriptions.

  • Premium plan. For medium to larger teams. Benefits included at an added cost (approximately $300 per subscription).

  • Enterprise Business Agreement. For extra-large teams. Abbreviate to EBA after first reference.

  • Education plan. For eligible students and educators. Benefits are free upon confirmed eligibility.

Abbreviation and usage

  • Standard plan and Premium plan. Use full term on first reference. After that, you can shorten to Standard or Premium.

With Premium, you get access to single sign-on.

  • Enterprise Business Agreement. Abbreviate to EBA after first reference.

When referring to what customers own, apply the tier name to the plan. Do not apply the tier to the subscription, as in standard subscription.

NO: CAD Inc. has the standard subscription for its Revit and AutoCAD subscriptions.

YES: CAD Inc. has the Standard plan for its Revit and AutoCAD subscriptions.

When referring to benefits, describe them as benefits of the plan tier (Standard, Premium, Enterprise, Education). Do not refer to them as subscription benefits.

NO: Two-step verification is a subscription benefit.

YES: The Standard plan includes two-step verification to enhance security.

When referring to customers, refer to the plan they are on. Do not refer to the customer as a Standard customer or Premium customer.

NO: Premium customers can take advantage of single sign-on.

YES: Customers on a Premium plan can take advantage of single sign-on.

See the full list of plan features.

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special renewal pricing

This refers to special discounted pricing that’s available only when customers renew a subscription. This pricing is lower than what customers would pay at the Suggested Retail Price (SRP) of a new subscription. Do not refer to as price lock, locked price, or ongoing discounted renewal.

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subscription

Customers purchase a subscription to access a product for a specific term length. The subscription is assigned to a user. When customers select a subscription, they choose the following options:

  • term. Monthly, annual, or 3-year (also called multiyear). Customers can switch terms from annual to 3-year or vice versa.

  • access option. Single-user or flex access.

  • renew type. Auto-renew or renewable.

Subscription was previously referred to as a seat or license. In some cases, we may still use seat while we update our user experience. If you’re creating copy that needs to bridge this gap, you may insert a parenthetical reference to the old term:

To determine how many subscriptions (or seats) you have in use, please start the self-assessment workflow.

Subscription can be used as a verb and a noun. You can also substitute buy for subscribe. (We sell our products only via subscription, so when customers buy a product, the subscription is implied. We don’t sell software; we sell software subscriptions that let customers use software.)

Subscribe to AutoCAD.

Buy AutoCAD.

Buy a subscription to AutoCAD.

Buy an AutoCAD subscription.

Subscription has no inherent benefits to customers: It’s simply the way they access our products. Benefits are derived from a product and a plan tier, not from subscription.

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subscription ID

This is a unique reference number that’s used to identify a specific subscription (for perpetual licenses, serial numbers were used for this).

(indirect purchase): A reseller needs a reference to a specific subscription to see when it expires; the reseller asks for the subscription ID.

(direct purchase): A support representative needs a reference to a specific subscription because a customer is having trouble signing in to it.

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true-up

Always hyphenate this term.

A true-up, which applies only to Premium plans, is when we compare a customer’s current number of Premium plan subscriptions with their current number of eligible product subscriptions. True-ups for 1-year and 3-year terms occur at the time of renewal. For 3-year terms only, true-ups also occur each year at the first and second anniversaries of the Premium plan start date.

Upon true-up, one of two things happen:

  • If they’ve added eligible product subscriptions throughout their term, customers will need to buy additional Premium plan subscriptions.
  • If they’ve let product subscriptions expire throughout their term, customers will only be required to renew the number of Premium plan subscriptions that they need.

For more details and an example, visit the Autodesk Knowledge Network.

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upgrade

Customers can upgrade their product or plan for more capabilities and features at an additional cost (price varies, based on upgrade). Upgrades include:

  • Upgrade from an individual product or Design & Creation Suite to an industry collection.
  • Upgrade from a Standard plan to Premium.

Do not confuse upgrades with updates.

Do not refer to upgrades as switching, moving, or transitioning. These terms don’t indicate the greater value customers are receiving.

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user

A user is a customer who is assigned access to a subscription based on their identity. In general, use the term user. If you need to distinguish between a legacy model (such as multi-user), use the term named user (such as transition to named user).

  • Autodesk ID. Customer’s email address (username) and password associated with Autodesk’s credentialing system. Used to authenticate and access Autodesk products and properties (such as Autodesk Account, forums).

When I launch AutoCAD, I sign in with my Autodesk ID to authenticate.

I use my Autodesk ID to sign into Autodesk Account.

  • company ID. Customer’s email address (username) and password associated with a customer’s credentialing system. Once single sign-on is enabled, it replaces the Autodesk ID to authenticate and access Autodesk products and properties (such as Autodesk Account, forums).

When I launch AutoCAD, I sign in with my company ID to authenticate.

I use my company ID to sign into Autodesk Account.

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Plan features

Accelerators

Accelerators are services that help customers achieve specific business outcomes with Autodesk technology. Accelerators offer Autodesk expertise in a variety of formats to fit organizational needs and are designed to speed technology adoption, optimize processes, and transform business through fostering innovation.

For a library of Accelerators, see the Accelerator Catalog (access required).

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cloud credits

Generic term for the currency unit that’s used with certain metered Autodesk cloud services, such as rendering. Do not refer to as cloud job, cloud unit, job, or simulation job.

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cloud services

Refers to the complete set of cloud-based tools (cloud services, web apps, and mobile apps) in the Autodesk ecosystem. Always include cloud as a descriptor to differentiate from human-delivered services. Do not refer to as A360, A360 online services, or A360 services.

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Customer Success Manager

Customer Success Managers help EBA customers build and execute Customer Success Plans to reach their business goals.

Spell out on first reference. After that, you can abbreviate to CSM.

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Customer Success Plan

Customer Success Plan is a joint plan that outlines a customer’s goals, initiatives, activities, and measures of success.

Spell out on first reference. After that, you can abbreviate to CSP or use Success Plan.

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Global Travel Rights

This feature, included in all plans for users, lets customers use their subscriptions when they’re traveling outside of the country of purchase. Do not refer to as Global Use Rights or Extra Territory Rights.

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hot fix

A critical defect fix that’s released to all customers, regardless of plan.

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Previous Version Rights

Included in all plans for users. Use of previous versions is defined in the legal terms of the subscription. Due to royalty and legal issues, it’s available only to eligible versions, which may not be three versions back.

When referring generically to use of previous versions, use lower case.

See previous versions of Autodesk software.

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security fix

A critical defect fix that’s security-related and released to all customers, regardless of plan.

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services

When included as a benefit in plans, this term refers to the human-delivered services that help customers get the most out of their Autodesk software. As a stand-alone term, services does not refer to cloud services.

As part their Enterprise Business Agreement, customers have access to professional services to help them move from 2D to 3D workflows.

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single sign-on

Included in Premium plans and Enterprise Business Agreements. This benefit allows users to authenticate and access Autodesk products and properties (such as Autodesk Account, forums) using the email address and password (company ID) associated with their company credentialing system.

Spell out on first reference. After that, you can abbreviate to SSO.

In titles, do not capitalize the “o” in on.

NO: Single Sign-On

YES: Single Sign-on

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update

Included in all plans for users. Updates include new product capabilities and features; they may also include bug fixes. Do not refer to an update as free: Customers pay for this benefit as part of their plan. Previously referred to as free upgrade or upgrade.

See the full list of plan features.

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Roles

Autodesk Account

Customers sign in to Autodesk Account to access and manage their products, users, and subscriptions.

Spell out and capitalize as a proper noun on first reference. Do not use articles or modifiers such as your Autodesk Account or my Autodesk Account; treat it like a product name. On subsequent references, you can refer generically to your account.

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Contract Manager

This is the main point of contact on an Autodesk contract. There can be only one manager per contract. Do not refer to as CM.

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domain

An email address domain, such as autodesk.com, that’s configured for single sign-on.

ABC Architecture firm will enable single sign-on using their domain. Users will be able to sign in with their work email, such as john.smith@abcarchitecture.com.

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partner

Many of our customers buy Autodesk software through a partner. Partners provide customers value-added services to ensure they get the most out of their Autodesk products. Do not refer to partners as resellers.

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primary administrator

A primary administrator is the main point of contact for account management. Only one primary admin can be assigned per team and can be changed via self-service by any other admin on the team. Primary admins can:

  • View or export product usage reports for all teams of users and subscriptions that they manage.
  • Assign users to software and services in Autodesk Account.
  • Assign secondary admins and change the primary admin.
  • Access support and downloads for all products in the team.
  • View contracts purchased through a reseller.

In most cases, you can use the terms primary administrator and primary admin interchangeably, depending on the medium.

Learn more about primary admins and secondary admins.

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secondary administrator

Secondary admins can take the same actions as the primary admin. You can have unlimited secondary admins per team, and they can be changed via self-service by any primary or secondary admin in the team.

In most cases, you can use the terms secondary administrator or secondary admin interchangeably, depending on the medium.

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single sign-on administrator

Single sign-on administrators manage users and access the single sign-on (SSO) admin portal. They serve as a point of contact for SSO configuration, and have the same rights as a secondary admin.

Spell out on first reference. After that, you can abbreviate to SSO administrator or SSO admin.

In titles, do not capitalize the “o” in -on.

NO: Single Sign-On Administrator

YES: Single Sign-on Administrator

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team

The users and subscriptions that are managed by a primary admin.

Admins can manage product assignments for multiple teams in Autodesk Account.

Learn more about teams.

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user

A user is a customer who is assigned access to a subscription based on their identity. In general, use the term user. If you need to distinguish between a legacy model (such as multi-user), use the term named user (such as transition to named user). Users will have a different status in Autodesk Account, depending on how far along they are in the setup process. Status indicators are as follows:

  • active: A user who is assigned to and has used a product in the selected time period. Product usage includes opening a product.
  • inactive: A user who is assigned to a product as of the reporting date, but has not used it in the selected time period.
  • verified: A user who has authenticated their account.
  • invited: A user who has been invited to create an account, but hasn’t finished setting it up yet. Users have 7 days from invitation to complete account setup before they are removed from the user list.

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Trade-in offers

eligible products

Eligible products are those that can be traded in as part of an offer.

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maintenance trade-in offer

At renewal, between May 7, 2020 and May 7, 2021, customers can trade in one seat for one subscription with single-user access at a cost consistent with what they pay today. Maintenance plans will retire on May 7, 2021 and cannot be further renewed.

For information on pricing, see available trade-in offers.

Do not refer to this offer as maintenance to subscription, Move to Subscription, or M2S.

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multi-user trade-in offer

At any renewal after August 7, 2020, customers can trade in one seat or subscription for two subscriptions with single-user access at a cost consistent with what they pay today. Subscriptions with multi-user access will retire on August 7, 2022, and cannot be further renewed. The last day to take advantage of the multi-user trade-in is August 6, 2023.

Do not refer to this offer as multi-user to single-user or MU2SU.

For information on pricing, see available trade-in offers.

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ongoing discounted renewal pricing

This is the ongoing discounted renewal price that customers receive to 2028 if they take advantage of an applicable trade-in offer. The renewal Suggested Retail Price for subscriptions obtained through this offer will increase by no more than 5% in 2021, 2023, 2025, and 2027, with no changes in SRP for 2022, 2024, 2026, and 2028. Pricing applies to:

  • Move to Subscription offer
  • multi-user trade-in offer
  • maintenance trade-in offer

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perpetual license trade-in offer

Customers can trade in their perpetual license to get a discount on a new subscription.

Get information on pricing.

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trade-in offer

A special offer to help customers transition their seats on maintenance or subscription from being based on serial numbers to being based on people. Often described as trading in your seat or subscription for another option. Do not describe as switch, move, or upgrade.

I’m trading in four multi-user subscriptions for eight subscriptions with single-user access.

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Retired terms

These terms are listed to ensure that we don’t revive them in the future or give them new meaning, which could confuse customers. Do not use these terms unless you’re referring to them in the context of retired language.

Advantage Packs or Bug Fixes

Now referred to as hot fixes.

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Design & Creation Suites

Autodesk stopped selling design and creation suites in 2016 to focus on industry collections. As of April 16, 2020, suites can no longer be renewed. These include:

  • AutoCAD Design Suite
  • Building Design Suite
  • Entertainment Creation Suite
  • Factory Design Suite
  • Infrastructure Design Suite
  • Plant Design Suite
  • Product Design Suite

See all retired products.

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Flexible Licensing Rights

This term is no longer applicable for named user subscriptions. Do not use these other related retired terms: flexible licensing privileges or Flex Licensing.

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license type

This legacy term is associated with two license types that we offered perpetually and on maintenance that required serial numbers for activation and authorization. The term no longer applies because customers can license our software only as a named user on a subscription.

If you’re creating content based on a user experience that hasn’t been updated yet, continue using the term license type.

  • stand-alone license. Stand-alone licenses are installed by one user on one device at a time.
  • network license. Network licenses are installed on a network license server and can be accessed by multiple users. Users check network licenses in and out of the server as they need them.

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maintenance plans

Customers can no longer purchase maintenance plans for perpetual licenses, and they will retire on May 7, 2021 as part of the transition to named user.

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Move to Subscription offer

A special offer that let customers on a maintenance plan move to a subscription. The offer expired on May 6, 2020.

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Multi-Flex

A licensing model that charges based on product usage.

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multi-user access

Term representing product access that’s shared across a team or organization. Multi-user access can be shared among more than one user or device (for example, a network server). Multi-user access retires on August 7, 2021 and can’t be renewed after this date. Includes retirement of:

  • Extra Territory Rights. Lets customers use their license outside of the country of purchase for up to 90 days per term. Will be retired on August 7, 2021 as part of the retirement of multi-user access.
  • Home Use Rights. Allows a second installation of a license to be used at home, under certain circumstances. Applies only to network licenses and/or subscriptions with multi-user access, which will retire on August 7, 2021. This benefit will retire along with it.

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pay-per-use

Placeholder name for early-access program to provide flex access to midmarket customers. Replaced with official branding of flex access on a Premium plan. Also known as PPU.

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seat

Legacy term associated with a user of perpetual licenses. Replaced with subscription, which is assigned to and accessed by a user.

While we update our user experiences to reflect new terminology (such as Autodesk Account and Autodesk Knowledge Network), we may still use the term seats. If you’re creating content based on a user experience that hasn’t been updated yet, continue using seats.

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serial number

Formerly used to identify, activate, and access software. In 2020, named users began using their Autodesk ID or company ID for access, and their subscription ID for identification.

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technical support

Generic term for a maintenance plan benefit. Replaced with live support, which is included in a plan.

Other related retired terms: tech support, advanced technical support, phone support, enterprise support, Bronze support, Gold support, and Platinum support.

See the full list of plan features.

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Token Flex

A licensing model that charges based on product usage. Replaced with flex access as the universal term that applies to the access option provided in the Premium plan (for midmarket customers) and Enterprise Business Agreements (for named accounts).

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